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Careers with DSB Claims
The Adjuster will be responsible for providing efficient and prompt investigation,
evaluation, negotiation, and settlement of moderate to complex property claims in
accordance with Company guidelines and best practices.
Reports to (Title)
• Manager, Claims
Division / Group
Investigate, appraise/scope, confirm coverage, negotiate settlement and recovery,
and conduct reporting and documentation of claims in accordance with established
guidelines and meet production targets in line with company expectations.
• Ensure the accurate and efficient payment of claim.
• Support company goals by participating in after-hours rotation, back-up needs and/or
• Meet production targets in line with company expectations.
• Ensure reports are completed with accuracy and within established timelines
• Mentor and support junior adjusters, as requested by Management.
• Work collaboratively with Managers on special projects and assignments when
• Other duties as assigned
• 5+ years of property adjusting experience with an IA, TPA or Insurance Carrier.
• Post-secondary education or a combination of relevant education and experience.
• Licensed and CIP, FCIP or CRM or working towards certification.
• Commercial Property and General Liability claim handling experience an asset
• Strong working knowledge of the principles and practices related to claims settlement,
policy wordings, insurance contracts, fraud investigations, serious losses and
• Strong analytical and negotiation skills
• Ability to plan, organize, and manage multiple demands and changing priorities.
• A valid driver’s license and safe driving record required.
Accountability - Responds to job-related commitments by meeting deadlines and
being reliable; reviews and assumes additional responsibilities.
Adaptability - Adapts and responds to changing conditions, priorities, technologies,
and requirements. Recognizes new information and ideas with a willingness to alter
opinions and behaviours. Applies versatility, reasoning, and innovativeness in the face
of change. Able to collaborate comfortably in a variety of situations and with diverse
Communication - Identifies and presents information that will motivate, persuade,
engage, or influence others; expresses and transmits information with consistency and
clarity; employs active listening to summarize understanding, and provides direction that
Decision Making - Responds to work responsibilities and situations by making
decisions that are common practice and expected of the position; is able to adapt
decision making based on circumstances or when presented with unclear information
Negotiation – Addresses concerns or issues in a transparent and professional manner
and encourages others to approach situations in the same manner; helps others to
understand complex initiatives and sensitive situations to resolve disagreements and
conflicts; reaches deals and compromises that work best for the organization; considers
other opinions while holding strong to organizational directions and goals.
Networking and Relationship Building - Effectively builds constructive, friendly,
professional relationships and networks of key contacts with people and colleagues;
maintains partnerships that can provide information, support, knowledge, and
experience in response to current and future needs.
Planning and Organizing - Continuously adapts priorities and responsibilities in
response to changing needs; establishes and adheres to priorities and identifies critical
tasks that need to be handled immediately.
Problem Solving - Considers the issue from various angles, develops multiple
solutions, and adapts approach as required.
Resource and Fiscal Management - Operates with high attention to detail towards
organizational resource and financial limitations; prioritizes and streamlines work to
maximize working hours; adheres to all internal control procedures, forwards concerns
and complies with organizational policies, procedures, and practices surrounding
resources, time, and finances.
Results Orientation - Demonstrates a focus on finishing all tasks assigned in a timely
manner while taking complete ownership of tasks; willingly puts in extra time and effort
in crisis situations; goes the “extra mile” to ensure the goal is met; adapts performance
and goals to help move projects along, volunteers their help to ensure every task is
Service Orientation - Goes above and beyond regular client and organizational
expectations by offering added value; always displays professionalism, respect, and dignity
in daily interactions; follows through on commitments and responds to inquiries, e-mails,
requests, and complaints in a timely fashion.
Teamwork - Works cooperatively and effectively with others to reach a common goal;
respects contributions of all team members, demonstrates cooperation, and supports
team decisions; shares knowledge and experience with team members and others and
solicits input and feedback from others.
Work Environment - The physical environment requires the employee to work both
inside and outside in heat/cold, wet/humid, and dry/arid conditions. Frequently required
to use personal protective equipment. Overtime and weekends will be required at times.
Physical Demands - Must have ability to move around and visit work sites which may
include the ability to maneuver in tight or small spaces, climbing, kneeling, conversing,
pushing, pulling, as well as spend prolonged periods of time sitting/driving in
automobile. Fine motor skills will be required using computer equipment and telephone,
and processing paperwork daily.
Mental Demands – Very deadline and fast paced; functions of mental effort include:
active listening, data analysis and research, decision making. Distractions will come
from manager, team members, brokers, service providers or claimants whether over the
telephone or in person. Manager inquiries or tasks; organizational changes and outside
sources must also be addressed and may cause stress. Due to the nature of this
position the incumbent must be able to handle stressful situations and develop good