Careers with DSB Claims


Claims Adjuster






The Adjuster will be responsible for providing efficient and prompt investigation,

evaluation, negotiation, and settlement of moderate to complex property claims in

accordance with Company guidelines and best practices.


Reports to (Title)


• Manager, Claims


Division / Group


• Claims


Direct Reports


• N/A





Investigate, appraise/scope, confirm coverage, negotiate settlement and recovery,

and conduct reporting and documentation of claims in accordance with established

guidelines and meet production targets in line with company expectations.


• Ensure the accurate and efficient payment of claim.

• Support company goals by participating in after-hours rotation, back-up needs and/or

catastrophe situations.

• Meet production targets in line with company expectations.

• Ensure reports are completed with accuracy and within established timelines

• Mentor and support junior adjusters, as requested by Management.

• Work collaboratively with Managers on special projects and assignments when


• Other duties as assigned




• 5+ years of property adjusting experience with an IA, TPA or Insurance Carrier.

• Post-secondary education or a combination of relevant education and experience.

• Licensed and CIP, FCIP or CRM or working towards certification.

• Commercial Property and General Liability claim handling experience an asset

• Strong working knowledge of the principles and practices related to claims settlement,

policy wordings, insurance contracts, fraud investigations, serious losses and

coverage questions

• Strong analytical and negotiation skills

• Ability to plan, organize, and manage multiple demands and changing priorities.

• A valid driver’s license and safe driving record required.




Accountability - Responds to job-related commitments by meeting deadlines and

being reliable; reviews and assumes additional responsibilities.


Adaptability - Adapts and responds to changing conditions, priorities, technologies,

and requirements. Recognizes new information and ideas with a willingness to alter

opinions and behaviours. Applies versatility, reasoning, and innovativeness in the face

of change. Able to collaborate comfortably in a variety of situations and with diverse



Communication - Identifies and presents information that will motivate, persuade,

engage, or influence others; expresses and transmits information with consistency and

clarity; employs active listening to summarize understanding, and provides direction that

clarifies points.


Decision Making - Responds to work responsibilities and situations by making

decisions that are common practice and expected of the position; is able to adapt

decision making based on circumstances or when presented with unclear information


Negotiation – Addresses concerns or issues in a transparent and professional manner

and encourages others to approach situations in the same manner; helps others to

understand complex initiatives and sensitive situations to resolve disagreements and

conflicts; reaches deals and compromises that work best for the organization; considers

other opinions while holding strong to organizational directions and goals.


Networking and Relationship Building - Effectively builds constructive, friendly,

professional relationships and networks of key contacts with people and colleagues;

maintains partnerships that can provide information, support, knowledge, and

experience in response to current and future needs.


Planning and Organizing - Continuously adapts priorities and responsibilities in

response to changing needs; establishes and adheres to priorities and identifies critical

tasks that need to be handled immediately.


Problem Solving - Considers the issue from various angles, develops multiple

solutions, and adapts approach as required.


Resource and Fiscal Management - Operates with high attention to detail towards

organizational resource and financial limitations; prioritizes and streamlines work to

maximize working hours; adheres to all internal control procedures, forwards concerns

and complies with organizational policies, procedures, and practices surrounding

resources, time, and finances.


Results Orientation - Demonstrates a focus on finishing all tasks assigned in a timely

manner while taking complete ownership of tasks; willingly puts in extra time and effort

in crisis situations; goes the “extra mile” to ensure the goal is met; adapts performance

and goals to help move projects along, volunteers their help to ensure every task is

completed efficiently.


Service Orientation - Goes above and beyond regular client and organizational

expectations by offering added value; always displays professionalism, respect, and dignity

in daily interactions; follows through on commitments and responds to inquiries, e-mails,

requests, and complaints in a timely fashion.


Teamwork - Works cooperatively and effectively with others to reach a common goal;

respects contributions of all team members, demonstrates cooperation, and supports

team decisions; shares knowledge and experience with team members and others and

solicits input and feedback from others.




Work Environment - The physical environment requires the employee to work both

inside and outside in heat/cold, wet/humid, and dry/arid conditions. Frequently required

to use personal protective equipment. Overtime and weekends will be required at times.


Physical Demands - Must have ability to move around and visit work sites which may

include the ability to maneuver in tight or small spaces, climbing, kneeling, conversing,

pushing, pulling, as well as spend prolonged periods of time sitting/driving in

automobile. Fine motor skills will be required using computer equipment and telephone,

and processing paperwork daily.


Mental Demands – Very deadline and fast paced; functions of mental effort include:

active listening, data analysis and research, decision making. Distractions will come

from manager, team members, brokers, service providers or claimants whether over the

telephone or in person. Manager inquiries or tasks; organizational changes and outside

sources must also be addressed and may cause stress. Due to the nature of this

position the incumbent must be able to handle stressful situations and develop good

coping strategies.






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