Background

David attended McMaster and Brock Universities earning a Bachelor of Arts degree in Administration and Economics. After graduation, he learned about claims adjusting from a friend already in the industry and he liked the idea of doing investigative field work. So, when the opportunity presented itself, a career in insurance was an easy choice.

Today, with 38 years of claims adjusting experience, primarily in the Greater Toronto area, David has worked with all types of claims – from minor property losses to catastrophic commercial losses. In addition to working as a staff adjuster for an insurance company and for a national adjusting firm for many years, David owned an independent adjusting firm for 14 years, overseeing nine adjusters. He relocated to Muskoka in 2014.

David J. Rienzo, CIP

Branch Manager Muskoka

Executive Adjuster

As a Branch Manager and Executive Adjuster for DSB Claims, David understands the crucial importance of his role in adverse situations and the urgency of getting impacted people back to some level of “normal” as quickly as possible. He compassionately facilitates the adjusting process – from inception to completion – instilling policyholder trust and confidence with meticulous care, detail and follow-through.

Key strengths & specialties

Although David is effective in resolving all type of claims, he specializes in property claims and building construction. He feels strongly that every claim – whether it is 500 or 15,000 square feet – deserves the same level of attention. “I strive to return policyholders to pre-loss condition, working with respect, courtesy, professionalism and punctuality,” he explains. Below are a few additional details about David’s expertise.

Construction process

David has personally bought, sold and renovated several properties so he understands the construction process from the ground-up. This is helpful in understanding differences in building materials and how to quarterback, schedule and facilitate progress involving multiple trades.

Waterfront and seasonal dwellings

Lakefront properties have unique environmental exposures – from septic systems to oil spills. Throughout his career, David has adjusted many environmental claims and understands the nuances of removing contaminates. In addition, seasonal properties that sit over the winter months frequently have mold issues and David is experienced in mold remediation claims.

Proactive, frank communication

In every circumstance, David promotes open, honest communication. He takes pride in being straight-forward and encourages policyholders to let him know of any concerns throughout the process.