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As a Claims Advisor, Tafari Brewster handles new claims that come in from brokers. She assists with questions and follows up to make sure everything is going well. Throughout the claims process, she maintains a connection between the client, broker and insurance company.
Communication is key. Tafari has always believed this. She even studied journalism in college, but after accepting a position in insurance, she knew her true calling was in claims. Now she puts her communication skills to work by helping people understand their insurance.
She knows first-hand how important this is. During massive flooding that occurred in Ontario in 2013, her house was among the thousands of those that were damaged. She lost precious childhood belongings, but the experience taught her to see claims from the perspective of the claimant, and she uses this to explain the process clearly and with genuine empathy.
To increase her industry knowledge even more, she is currently pursuing her Chartered Insurance Professional (CIP) designation.
Key strengths & specialties
Tafari specializes in auto and home claims, though she is also very experienced with collision damage waiver claims. She has strong IT skills, and she can consistently deliver quality customer service – no matter how busy things get.
She enjoys collaborating with others and is known as a team player. Never one to settle for mediocrity, she always gives her best to the task at hand.
The personal side
Tafari is married with three children. Her husband works in hospitality, and her family enjoys staying at hotels throughout Ontario. So far, they’ve been to over 100.
Claims adjusting specialty: Auto and home
Claim to fame: Being passionate about her work
Defining career trait: Providing excellent customer service
Most surprising claim experience: Being on both sides of claims when thousands of homes, including her own, suffered flood damage
Favorite Canadian destination: Montreal
Unexpected hobby: Being a soccer coach
Phone: 905-915-4683 ext.1019
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Submit claims to: firstname.lastname@example.org
Or Call us at 1-866-856-6335