CLAIM MANAGEMENT SERVICES FOR insurance brokerages

Claim Service Satisfaction: Guaranteed.

Putting your claim services into our capable hands requires sturdy confidence in the fact that you can trust us. This is why we offer our 100% Claim Service Satisfaction Guarantee.

We can’t emphasize enough, that the value of our services is deeply entrenched in how much you can trust us to act efficiently, reliably, and impeccably on your behalf (and as an extension of your company). This is why we are the first claim management firm in Canada to present a detailed Claim Experience Survey to policy holders at the conclusion of every claim, asking them to share their customer experience with us in order to monitor consistency, and leave no stone unturned as we continuously strive to remain best-in-class.

Our commitment to providing the policy holder and our clients with dependable, top-level service is strong; and our dedication to providing insurance carriers or the London Market with services that add value to their bottom line is just as willful.

Extend Your Brand. Expand Your Equity.

Our mission is simple: we want to create a better claim experience for your clientele, in order to increase your client retention, acquisition, and profitability. We are here to bridge the gap between what you want your customer to experience after an incident occurs, and what they actually experience at the time of a claim.

Oftentimes, policy holders feel that their claim experience is impersonal – that the process takes too long – and that the promises made to them when they purchased their insurance are not being fulfilled. Our goal is to change the industry by bringing empathy into the claim experience. We provide an intimate, specialized claim service – available 24/7/365 – that makes the claim experience as positive as it can possibly be for your valued clientele.

Prioritize Customer Relationships. Increase Customer Retention.

You work hard to get your clients; and fantastic, personalized customer experience at the time of a claim is what will strengthen customer loyalty in your field (especially in a younger client base, who isn’t afraid to shop around).

When we support your clients throughout the claim process, we provide a more positive customer experience at the time of a claim, which creates a stronger business (and personal) relationship between the broker, and the client. This helps sustain relationships for the brokerage, which enhances the high-level customer retention essential for growth, success, and profitability.

Enhance Your Services: 24 / 7 / 365

We know that your brokers can deal with up to 30+ different insurance carriers or markets at once; and they can’t be there to walk each client through the claim process every time a loss occurs. This is why we are here to act as an extension of your brand. Essentially, we become a dedicated claims department for your brokerage, providing a positive, consistent claims experience for your clientele, on your behalf.

After a claim event, clients are desperate for an urgent response; and we will be there to respond, to comfort, and to provide immediate access to informed, compassionate adjusters who can be on site within 60 to 120 minutes of receiving a claim in Ontario, Canada. When your customers need to make a claim, a “real person,” positioned as one of your dedicated claim advisors or adjusters will answer the phone every time: 24 hours a day, 7 days a week, 365 days a year.

Add Value. Grow Your Business.

We can guarantee that our elevated claim service platform will add value and profitability to your company by creating a synergy of customer experience, retention and acquisition. We know you want the best for your clients – and you should expect nothing less than the best from our services.

To meet and exceed these expectations, our team of highly trained claims professionals guarantee the delivery of a uniquely responsive, streamlined, and elevated claim experience under your brokerage’s name. Our strict mandate is to provide a level of customer service that is so high, your clientele will never want to go anywhere else; which will result in valuable recommendations to family and friends.

This means that the value we add to your business will progressively rise, in direct correlation with the growth of your brokerage.

Broker Claim Administration Program

We understand your genuine desire to help your clients – and we empathize with the challenges you meet while you work to grow your business. Our goal is to partner with you in your success by offering our Broker Claim Administration Program: a cost-effective solution that provides a streamlined, comprehensive claims handling service.

With the initiation of the Broker Claim Administration Program, we effectively become the claims department for your brokerage – overseeing every type of claim on your behalf. Our service will take care of all the claim handling details for you; and the efficiency levels of our Broker Claim Administration Program are so high, that you and your team will feel confident in leaving your policy holders’ claim management in our qualified hands.

This will grant you and your team the freedom required to focus on customer retention and satisfaction, in addition to prospecting, and researching the needs of existing or potential customers in order to support the growth of your brokerage. 

Expertise. Advocacy. Action.

Our directive is to take care of all your clients’ needs, and to help simplify what can be a complicated, emotional and overwhelming experience. With our profound knowledge of the claim process, we will work diligently to ensure a smooth and satisfactory outcome for your customers following a covered loss.

Ultimately, the goal is to extend the brand of your brokerage by actively advocating for your customers at the time of a claim, in order to establish a well-rooted personal connection between you, and your client.

You can be sure that when we serve your clientele as an extension of your company, we will approach them with the understanding that you are in business with people (not organizations). This will remain at the heart of every action we take for your client, on your behalf.

As an extension of your company, we will always be there for your client when they have a claim.

Contact us to hear more about how we are changing the industry with our elevated service platform: 1-416-400-8933 // dara.banga@dsbclaims.com

To demonstrate our dedication to supporting brokerages, DSB Claims is pleased to offer a complimentary Claims Management Consultation.

We know that brokers can deal with many different carriers or markets at once; and we understand the claims challenges you face.

If you feel that you would benefit from some guidance, Dara Banga (President & Founder of DSB Claims) or Derrick Ajmo (VP of Claims Operations), will be happy to book a virtual meeting with you to supply counselling, advice and potential solutions.

To book your Claims Management Consultation at no cost or obligation, contact:
Dara Banga
dara.banga@dsbclaims.com
or
Derrick Ajmo:
derrick.ajmo@dsbclaims.com