Our goal is to change the way things have always been done.
CLAIM MANAGEMENT SERVICES FOR INSURANCE carriers
Integrity. Efficiency. Reliability.
The execution of our claim management service is characterized by a synergy of pragmatism, and passion. Our collaborative team produces a streamlined claim experience that is as positive as possible for all parties involved; and we are laser focused on every aspect required for the delivery of a top-level customer experience to the policy holder, the insurance broker, the insurance company, corporations, municipalities and the London Market.
Broad Scope. Agile Service.
Our knowledge and proficiency in managing a full gamut of insurance claims (from simple to complex) allows us to offer a toolbox of services that is unprecedented in size; and when you need to respond to an influx of claims, our ability to scale will match your volume. As an extension of your initiative, you can count on us to produce cost-effective claim handling solutions for every insurance sector, over a range that encompasses everything from straightforward personal lines claims, to specialty complex commercial claims. No matter what the circumstance, or the volume, we will provide responses that are consistently rapid, meticulously thorough, and unfailingly accurate.
We firmly stand behind our promise to add value to your daily operations.
Control Expenses. Build Equity.
Our mission is to deliver the cost-effective claim management solutions you need to control your expenses and ensure a positive experience for all stakeholders. 24 hours a day, 7 days a week, and 365 days a year, we will be here to acknowledge a claim, make first contact, inspect the site of the claim, complete a thorough investigation, and then report back to you – the carrier.
Our rapid-fire services provide a speedy response, with adjusters arriving on site within 60 to 120 minutes. Through leading edge technology we will gather and organize valuable information (in real time), producing a thorough preliminary report that contains valuable assets such as: photographs, videos, sketches, cause of loss, secure + signed documents, reserves, mitigation, restoration, liability assessment, subrogation potential and proposed handling recommendations.
Our capabilities allow us to adjust on your behalf and offer recommendations based on the policy at hand, in order to shorten the lifecycle of the claim and mitigate your costs.
“Claim service should be rooted in delivering an outstanding customer experience.”
- Dara Banga President & Chief Adjusting Officer
“Our relationship with DSB Claims Solutions Inc… continues today because in the never-ending landscape of claims, Dara S. Banga continues to navigate his company to meet the needs of RioCAn’s never-ending claims frequency and severity. Based on our experiences…we offer our highest recommendation.”
- Renee Simms, Vice President, Insurance (RIOCAN REAL ESTATE INVESTMENT TRUST)
Improve Operational Efficiency.
We know that the arrival of a first notice of loss can oftentimes be delayed or lack detail, for example: “water in the basement.” Our goal is to change the way things have always been done. This is why we prioritize a rapid arrival on site, in order to assess and communicate a detailed narrative that will shorten the claim process, control the cost of the claim, and mitigate your operational expenses. Your company can expect to receive a detailed narrative and a visual report within 24 hours. This prompt response and delivery will provide you with the comprehensive information you need to triage the claim and assign it to the best qualified adjuster/examiner with the right skill set for the task.
Technical Expertise. Optimal Lifecycle.
The speed of our response is consistently streamlined to your needs. Our team has the technical aptitude required to provide you with accurate, efficient management that controls your costs and shortens the lifecycle of each claim. Our profound experience gives us the capacity to rapidly handle a vast assortment of claims, such as:
Property
Residential
Commercial
Seasonal
Condominium
Agriculture
Equipment & Machinery
Business Interruption
Private Client
Residential
Seasonal
Personal Article Floater
Specie, Jewellery & Fine Art
Financial
Errors & Omissions
Director & Officers
Commercial General Liability
Bodily Injury
Property Damage Liability
Product Liability
Product Recall
Completed Operations
Host Liability
Occupies Liability
Wrap Up Liability
Difference in Conditions
Contractors Block
Contractors Equipment
Environmental
Environmental Liability
Hazardous Chemical Exposure
Toxic Pollutants
Oil & Diesel Spills
Energy
Electrical Power Generation
Wind Power
Solar Power
Oil & Gas
Marine
Cargo
Marine Liability
Freight Forwarders Liability
Hull & Machinery
Transportation
Commercial Automobile
Motor Truck Cargo
Equipment
Property in Transit
Professional Liability
Medical Malpractice
Chiropractors
Physiotherapist
Errors & Omissions
Construction
Builders Risk
Course of Construction
Construction Defect
Equipment
Our Core Beliefs. Your Advantage.
Our values aren’t a job description. They are part of our DNA.
SERVICE As an entrepreneurial claim management company we know the value of customer relationships, and we are committed to treating your goals as our own.
URGENCY We execute our service standards with a high sense of urgency; and we compete on speed of response.
RESPECT We respect and value your decision to invest in our services; so we guarantee that we will deliver a return that exceeds your investment.
COLLABORATION We will collaborate with you to reach the optimal claim outcome on every assignment.
ACCESSIBILITY We are always available. You will be able to reach one of our adjusters or a member of our management team 24 hours a day, 7 days a week, 365 days a year.
High Service Standards. High Tempo Claim Management.
Our strict mandate is to raise the bar for service standards in the industry, with every action we take on your behalf. Here are some of the “finer points” involved in what we do, to deliver an elevated customer service platform:
We are always available to you when our services are needed
• We execute a collaborative triage of all claim assignments to ensure the right DSB Claims adjuster is assigned to your claim
• We establish immediate contact with the policy holder and/or claimant
• We acknowledge our receipt of a new claim, confirm that we have assigned a DSB adjuster to that claim, provide you with the DSB adjuster’s contact infomation, and confirm that we have made contact with the policy holder and/or claimant
• We submit a preliminary inspection report within 24 hours, which includes: photographs, videos, sketches, cause of loss, secure + signed documents, reserves, mitigation, restoration, liability assessment, subrogation potential and proposed future handling recommendations
• You can expect to receive your first detailed report within 24 to 48 hours
• Our claim management action plans are executed through cost-effective telephone and in-person adjustment strategies
• We establish an ongoing and customizable reporting cycle via detailed reports, texts, and/or email updates
• We initiate and deliver signed customer experience surveys on every property claim assignment: Full Handle, Task and After-Hours Emergency
• We conduct file reviews on a monthly basis to ensure that our service standards remain consistently high
• Examiners and insurers will have access to a DSB Claims executive at all times
• We establish quarterly open claim reviews with examiners and insurers at no cost
• We utilize VCA as our secure online claim management system, which is compliant with industry standards (HIPAA, PCI, SSAE16, SOC1 Type II) and more…