Reviews and Accolades

I had a client that had a pipe burst. DSB was there within hours and had a full report. Their report is quite detailed, client was impressed. - Nick (Broker)

I am very impressed with your teams response and subsequent Inspection Report. I can’t see how the insurers couldn’t be impressed with this. - Jason (Broker)

You and your team are great to work with - Aaron (Broker)

Thanks for being onsite with Charles yesterday.  His family’s account is quite important to us so thanks for your prompt attention. - Matt (Broker)

Excellent, thank you for your quick reply.  As always pleased doing business with your office. - Nellie (Broker)

 Just a quick comment. My first impression, you seem to have a very good and thoughtful, empathetic employee in Sadaf Avci

- (Policy holder)

Antonella, Thank you so much for the excellent report and pictures, I really appreciate it. - Diana (Examiner)

I appreciate your outstanding service in responding to my flooding disaster here at my home. You were here within an hour and had the contractor on site as well. I appreciated your handling of bringing the team of people and services required in to address each of the needs--electrical safety, water removal, contents preservation. Your diligence is acknowledged and appreciated sincerely. - Carol (Policy holder)

I received the cheque today and was surprised that it came by FedX. Thank you so very much for treating me with respect and being so courteous. - Mona (Claimant)

DSB Claims who is an integral part to the claims management of KASE clients. 

Below is a quick summary  of the value add they bring to any claim:
•DSB as an incredible team of claims professional who are not only responsive but also reactive;
•DSB’s communication skills are bar none and their reporting is some of the best I have seen; and
•DSB makes our clients feel valued and ensures that their expectations are managed.

-Jurenda (Broker)

We have had some wonderful feedback from clients with regards to your teams work and can’t thank you enough for being prompt and on the scene. The remaining frustration from clients is stemming from the insurers taking their sweet time to make decisions and assign adjusters. Really appreciate everything you do, made a huge difference for our clients and its greatly appreciated.

Thanks.- Zac (Broker)

I would just like to express from our office our sincerest gratitude at a job well done in helping our client.  She contacted DSB claims after hours at 1:38 am December 11, 2019 and by 2:00 am December 11, 2019 she received a call back from you. You were on site by 3:30 am December 11, 2019 and had the company restoration contractor there by 3:45am same night. The city inspector was called and was on the scene by 4am December 11, 2019 and  you were only waiting for the landlord to give okay to start the restoration work.  By 7:30 am restoration work had begun this morning after landlord gave the okay. I spoke to the client and the insured feels really taken care of. 

This is definitely a great way of helping our clients after hours. 

Again we thank you and are pleased at the care given.

Sincerely- Ruby (Broker)

Your team has been a great addition to elevate our claims proposition for existing and prospective clients.

- Ryan (Broker)

Since our partnership with DSB Claims, we’ve seen tremendous improvements to our service levels. They’ve taken the entire Claims process into their hands and left more time for our staff to service client needs. The claims process has a bad reputation for being stress-inducing, high-tension & time-pressing- all of which can really make or break the value of a broker. We’ve seen this situation time and time again; a client is involved in a claim and is looking for immediate answers. This is where the value of DSB Claims can not be underestimated. Upon first contact, the client is met with a representative who is entirely committed to resolving the immediate issue- a reassurance that they are in good hands. They provide the highest standard of service and perform at the most efficient and professional level. Simply said; they are experts at what they do. Their team consists of dedicated professionals who are well-equipped to tackle client needs & concerns, at an exceptional pace, while always keeping their best interest in mind. We’ve heard nothing but positive feedback from our clients. We, amongst many others, consider this service a necessity. A necessity because whether it’s in the middle of the night, or the earliest of mornings, DSB Claims is committed to being as accessible and prepared for all circumstances. Brokers from within our company have personally complimented their service and have highlighted various situations where they have outdone themselves time and time again. As a result, our brokers have established a personal relationship with Dara Banga, DSB’s President & Chief Adjusting Officer, whom has led this company to the success and reputation that it withholds today. We have full confidence in Dara & his team, and the level of professionalism and service they provide, to represent and handle the claims for our company.

- John (Broker)

Your service has been wonderful.  I would have no problem sending further assignments your way. Thanks.

- Carolynn (Examiner)