Claim Management Services for the london market

Chosen to Adjust. Designed to Bolster.

We understand that the London Market is highly distinctive; and our services are streamlined to strengthen. As a chosen claim management firm, we know that you and your constituents value speed of response, technical aptitude, real time reporting plus compliance to service standards and audits. Our services are carefully designed with the insight required to meet each standard, and exceed every expectation. From individual adjusters to members of executive management, we are accessible to the London Market at every hour of the day or night This immediate access to our proficient team of localized loss adjusters means that your decision makers can receive answers quickly, allowing for the production of faster, more effective solutions that will add value to your daily operations.

Integrity. Efficiency. Reliability.

The execution of our claim management service is characterized by a synergy of pragmatism, and passion. Our collaborative team produces a streamlined claim experience that is as positive as possible for all parties involved; and we are laser focused on every aspect required for the delivery of a top-level customer experience to the policy holder, the insurance broker, the insurance company, corporations, municipalities and the London Market.

Broad Scope. Agile Service.

Our knowledge and proficiency in managing a full gamut of insurance claims (from simple to complex) allows us to offer a toolbox of services that is unprecedented in size; and when you need to respond to an influx of claims, our ability to scale will match your volume. As an extension of your initiative, you can count on us to produce cost-effective claim handling solutions for every insurance sector, over a range that encompasses everything from straightforward personal lines claims, to specialty complex commercial claims. No matter what the circumstance, or the volume, we will provide responses that are consistently rapid, meticulously thorough, and unfailingly accurate.

International Claim Exposures. Local Proficiency.

We understand the unique demands of underwriters, syndicates and the London Market; and we aim to provide bespoke claim management solutions that will exceed your expectations. No matter the size or complexity, we will handle London Market claims with rigor, accuracy, practicality, and dexterity through our network of loss adjusters in Ontario, and across Canada.

Added Value, “On the Ground.”

Our goal is to produce a direct and thorough assessment of a claim, as quickly as possible. Our proficient team provides a rapid response, aiming to be on site within 60 to 120 minutes; and this response can be triggered 24 hours a day, 7 days a week, 365 days a year. Through leading edge technology we will gather and organize valuable information (in real time), producing a thorough preliminary report that contains valuable assets such as: photographs, videos, sketches, cause of loss, secure + signed documents, reserves, mitigation, restoration, liability assessment, subrogation potential and proposed handling recommendations. Our capabilities allow us to adjust on your behalf and offer recommendations based on the policy at hand, in order to shorten the lifecycle of the claim and mitigate your costs.

Claim Service Satisfaction: Guaranteed.

Putting your claim services into our capable hands requires sturdy confidence in the fact that you can trust us. This is why we offer our 100% Claim Service Satisfaction Guarantee. We can’t emphasize enough, that the value of our services is deeply entrenched in how much you can trust us to act efficiently, reliably, and impeccably on your behalf (and as an extension of your company).

This is why we are the first claim management firm in Canada to present a detailed Claim Experience Survey to policy holders at the conclusion of every claim, asking them to share their customer experience with us in order to monitor consistency, and leave no stone unturned as we continuously strive to remain best-in-class. Our commitment to providing the policy holder and our clients with dependable, top-level service is strong; and our dedication to providing insurance carriers or the London Market with services that add value to their bottom line is just as willful.

Technical Expertise. Optimal Lifecycle.

The speed of our response is consistently streamlined to your needs. Our team has the technical aptitude required to provide you with accurate, efficient management that controls your costs and shortens the lifecycle of each claim. Our profound experience gives us the capacity to rapidly handle a vast assortment of claims, such as: